Refund Policy

Last updated: 25 October 2026

We want you to be happy with Mile IME. If you are not, you can get your money back.

30-day refund

You can request a full refund for any Premium or Super Premium pass within 30 days of purchase, for any reason. After 30 days, refunds are at our discretion and are given where required by law or where the Service did not work as described.

How to request a refund

Go to paddle.net, look up your order with the email you used at checkout, and request a refund; or
reply to your Paddle receipt email; or
email us at [email protected] with your Paddle order or transaction ID.

Paddle.com, our Merchant of Record, processes all refunds to your original payment method. Refunds usually arrive within 5–10 business days, depending on your bank or wallet.

What happens to the pass

When a refund is completed, the refunded pass ends. Any other passes on your account are not affected.

退款政策（中文译文）

最后更新：2026 年 10 月 25 日。如中英文有出入，以英文版为准。

30 天退款

会员和超级会员购买后 30 天内，无论什么原因都可以申请全额退款。超过 30 天的退款由我们酌情处理，法律要求或服务未按描述正常工作时会退款。

如何申请

打开 paddle.net，用结账时的邮箱查到订单并申请退款；或
直接回复 Paddle 发给你的收据邮件；或
写信到 [email protected]，附上 Paddle 订单号或交易号。

所有退款由我们的记录商户 Paddle.com 原路退回，通常 5–10 个工作日到账（视银行或钱包而定）。

会员怎么处理

退款完成后，被退款的那份会员随即结束，账号里的其它会员不受影响。